Frequently asked questions

Because BenchyOps always rounds up: in pesos, to the next multiple of $100 (in dollars, to the next dollar). It never rounds down, so it does not quote below cost. See [How the price is calculated](/docs/quoting).

Because profit is a markup on cost, not a percentage of the final price. Since the price also includes that profit, the real percentage of what the customer pays goes down. See [The margin and the risk margin](/docs/quoting).

Because labor and the risk margin are not money you pay a third party: they show up inside total profit. Real cost plus total profit still adds up to the total. See [Real cost and profit](/docs/quoting).

Yes. Set profit and risk margin to 0 and the quote stays at cost, with no profit. See [How the price is calculated](/docs/quoting).

It depends on the **Quote validity** (15 days by default). If it already expired and has not been approved, sharing it again renews the term from today (the link itself does not expire). See [Number and validity](/docs/compartir-cotizacion).

Because every quote stores the costs it was calculated with. If the filament went up later, it does not change on its own. To move it to today costs, tap **Use current costs** while editing it. See [Editing an old quote](/docs/quoting).

Yes, as long as it is not **Completed**, **Delivered** or **Shipped**. Once won it cannot be edited: first you have to move it back to an earlier status. See [Sharing the quote](/docs/compartir-cotizacion).

Because it no longer needs to be delivered. The **Overdue** and **Due** marks only show while the order is still pending delivery. See [Overdue, due soon and the order](/docs/produccion).

No. Completing deducts stock and adds the price to the customer spend, but the payment is recorded separately. See [What happens when you complete or deliver](/docs/produccion).

The price that had been added is subtracted from the customer. The filament already deducted does not go back to stock, because the pieces were already printed. See [Reject, cancel and undo](/docs/produccion).

When you mark pieces as printed (the **1** button) or when you complete the quote (**Completed**, **Delivered** or **Shipped**). Quoting does not deduct stock. See [How stock is deducted](/docs/materiales-e-insumos).

Yes. BenchyOps warns you with **Low stock**, but does not block the quote; you can restock later. See [When stock is low](/docs/materiales-e-insumos).

Because you printed with not enough stock and confirmed **Print anyway**. BenchyOps had warned you with the grams required and available. See [Advancing the print](/docs/produccion).

No. It changes the spool cost and the catalog prices; saved quotes keep the price they were calculated with. See [Buying filament](/docs/materiales-e-insumos).

In the filament **History**, with the movement type: purchase, print usage or manual adjustment. See [How stock is deducted](/docs/materiales-e-insumos).

Because the buyer pays on the channel and the channel keeps the commission, installments and taxes. The debt is calculated against what the channel deposits to you, not against what the buyer paid. See [Channel sales](/docs/finanzas).

The ones the customer already committed to pay: **Approved**, **Completed**, **Delivered** or **Shipped**. A pending or rejected one does not count. See [What "you are owed" means](/docs/finanzas).

Yes. Recording a payment is on every plan; the Finances dashboard and expenses are available from the Workshop plan. See [The month summary](/docs/finanzas).

In **Finances → Record income**, as a standalone sale with a description. See [Recording a payment](/docs/finanzas).

The plan moves to **Past due** and you keep everything: the workshop keeps running and your data stays. You have **7 days** of grace to record the payment without losing the plan. See [Renewal, expiry and grace period](/docs/planes-y-suscripcion).

No. The account drops to the free plan, but you keep customers, quotes, catalog, history and files. Only the free plan limits apply and the Pro features stop being available. See [What gets locked and what is kept](/docs/planes-y-suscripcion).

The store stops showing and receiving orders. Nothing is deleted: when you activate the plan again, it shows up just as you left it. See [What happens to the store if the plan expires](/docs/tienda-online).

Yes. You move down from the plan cards, with a confirmation. See [Changing plans](/docs/planes-y-suscripcion).

Yes. The store, the appearance and the orders are part of the Pro plan. See [What the store is and its address](/docs/tienda-online).

No. They leave a name and a contact and that is it. See [How customers order](/docs/tienda-online).

No. The order reaches the workshop and is followed on WhatsApp; you record the payment. See [What reaches you and where](/docs/tienda-online).

It comes in as a **Pending** quote with the **SHOP** badge, in **Quotes** and in the **Pending** column of the board. It is saved under **Consumidor final**, with the buyer contact. See [What reaches you and where](/docs/tienda-online).

No. A cart order is already a quote with prices; a quote request stays in **Requests** until you decide to quote it. See [Quote requests](/docs/tienda-online).